Q1: WHAT ARE THE DIFFERENCES BETWEEN A GARENA ACCOUNT AND A STEAM ACCOUNT?
A1: The Garena version will be the only version that supports cross-platform progress sharing on mobile and PC in Garena publishing regions. Players can synchronize their mobile and PC accounts in the Garena version. Additionally, there will be more exclusive Garena events and rewards for players to enjoy!
Q2: WHEN IS THE TRANSFER PERIOD OPEN?
A2: The exact period will be released soon, please follow our fanpage and official website to avoid missing any information!
Q3: ARE THERE ANY RESTRICTIONS ON WHICH ACCOUNTS CAN BE TRANSFERRED?
A3:
- A Steam account can only be linked to one Garena account, and vice versa. An account cannot be linked multiple times.
- The Garena account being linked must not have any existing character data in Garena® Delta Force.
- The Steam account must have been created before March 31, 2025, and at the time of application, the Warfare Level or Operations Level must be above Level 10.
- Banned Steam accounts cannot be transferred.
Q4: CAN I PLAY ON THE GARENA VERSION IMMEDIATELY AFTER APPLYING FOR A TRANSFER?
A4: After applying, you will go through two stages: the Cooling-off Period and the Transfer Period.
- Cooling-off Period (From the application date until the nearest Thursday at 12:00 AM UTC+0): You can cancel your transfer request during this time.
- Transfer Period (From the end of the Cooling-off Period until the next Wednesday at 12:00 AM UTC+0): We will process your transfer request and migrate your data. The data transfer will be based on the account information after the account cooling-off period ends. During this time, your Steam account and your new Garena account will be temporarily unavailable.
Note: Do not log in to your Garena account before the transfer is complete to avoid data loss. You can check the transfer status anytime on the transfer webpage after it goes live.
Q5: CAN I CHANGE MY MIND AND GO BACK TO STEAM AFTER THE TRANSFER?
A5: You can cancel your request during the Cooling-off Period, but once the Transfer Period ends, your Steam account will be permanently banned. After this, you will no longer be able to play Delta Force using Steam, nor will you be able to transfer back to Steam.
Q6: WILL ALL MY IN-GAME DATA AND ASSETS REMAIN UNCHANGED AFTER THE TRANSFER?
A6: Most of your progress and assets will transfer successfully. However, due to technical limitations, some progress and assets will be adjusted and transferred in an equivalent way. For items that cannot be transferred, we will compensate players with in-game items, including Premium Weapon EXP Tokens and Operators.
Additionally, every successfully transferred player will receive an exclusive Transfer Gift Pack. For details about the Transfer Gift Pack, please refer to the official website announcement (LINK)
Q7: WILL THERE BE COMPENSATION SINCE I CAN'T PLAY DURING THE TRANSFER PERIOD?
A7: Yes! Every successfully transferred player will receive an exclusive Transfer Gift Pack, which includes:
- Tactical Armament Vouchers ×150
- K416 Assault Rifle – Competition
- M4A1 Assault Rifle – Competition
- PP19 Submachine Gun – Top Edge
- AK12 Assault Rifle – Zero Degree
- Rare Avatar – Nighttime Space City
- Rare Spray – Nighttime Space City
- Rare Dog Tag – Nighttime Space City
- MP5 Submachine Gun – White
- Spray Paint - Successful Acquisition
- Calling Card - Shoulder to Shoulder
- Rare Avatar - Memento
Q8: WHERE CAN I GET HELP IF I HAVE QUESTIONS OR NOTICE ANY MISSING IN-GAME ITEMS OR ASSETS?
A8: If you encounter any issues during the migration process, please contact the Garena support team for assistance.
Q9: WILL I STILL BE ABLE TO PLAY WITH FRIENDS IF THEY DON’T MIGRATE THEIR ACCOUNTS TO GARENA?
A9: If your friends haven’t migrated their accounts to Garena, you won’t be able to team up with them due to differences between the platforms. To keep the fun going and enjoy the full experience together, we recommend making the move to Garena® Delta Force with your friends to join our community!
